How can I change the status of my order?
How can I change the status of my order?
In certain situations, it is possible to manually change the status of an order at the job level. In this article, we go through the different options.
When you open the order, you will see a button at the top called 'Change state'. In the example below, we have opened an order that has not yet been shipped and currently has the status 'Created'.
If we click the 'Change state' button on an order with the status 'Created', you will see the following options:
- Ordered – the entire order and all order lines will be set to the status 'Ordered'.
- Cancelled – the entire order and all order lines will be set to the status 'Cancelled'.
- Do not change status – no changes will be made to the order.
In the example below, we have changed the status of the order and its order lines to 'Ordered'. The status of the order will thus be updated without sending an order email to the supplier.
If the order has the status 'Ordered' and you click the 'Change state' button, you will see the following options.
If you select 'Cancelled', the entire order will be set to the status 'Cancelled'. It is not possible to undo this change.
When you cancel an order, an automatic communication template will open to confirm the cancellation to your supplier. You can choose to send this communication or not.
Any change to the order status made through 'Change state' will always apply to the entire order (and all underlying order lines).
